At Beautybytatetaylor We aim to ensure that our clients receive high-quality services in a safe , hygienic manner and prioritize customer satisfaction. We understand that purchasing hair extensions is a personal and investment-driven decision. Please review our return policy below to ensure that you are fully informed.

1. Eligibility for Returns

•   Unopened/Unused Hair Extensions: We accept returns on hair extensions that are unused, unopened, and in their original packaging. The hair must not be tampered with or altered in any way.

 

• Condition of Extensions: If the hair extensions are found to be damaged, used, or altered, they are not eligible for a return or refund.

2. Timeframe for Returns

• Within 14 Days of Purchase: Returns for unopened and unused hair extensions must be made within 14 days of the purchase date. After this period, we are unable to accept returns.

5. Exchanges

If you wish to exchange your hair extensions for a different color, length, or type, we are happy to assist. Exchanges can be made for unused and unopened items within 14 days of purchase. Please contact our customer service team to initiate the exchange process.

6. Defective or Damaged Hair Extensions

•   Defects or Damage: If your hair extensions are defective or damaged upon arrival (i.e., manufacturing defects or shipping damage), please contact us within 7 days of receipt for a return or replacement.
•   Proof of Issue: We may require photos of the defect or damage to assess the return request.

7. Shipping Costs

•   Return Shipping: The customer is responsible for the cost of return shipping unless the hair extensions are defective or damaged upon arrival.
•   Original Shipping: Shipping fees for the original purchase are non-refundable unless the item is being returned due to detect or damage.

8. How to Initiate a Return

•   Contact us via [email/phone] to request a return authorization.
•   Please include your order number, a brief description of the issue, and any supporting documentation (e.g., photos of damaged items).
•   Once approved, we will provide instructions on how to return the product.